NBAD (now part of First Abu Dhabi Bank – FAB) offers a wide range of customer care services to assist users with balance inquiries, account updates, card-related issues, loan queries, digital banking support, and more. Whether you are inside the UAE or contacting from abroad, NBAD/FAB provides multiple helplines to ensure quick and reliable assistance.
These customer care lines operate 24/7, allowing users to resolve issues such as
- Account balance inquiries
- Online banking or mobile app problems
- Card activation or deactivation
- Blocked or lost cards
- Transaction disputes
- Salary account or Ratibi card inquiries
- Loan-related questions
- e-Dirham and Payit App support
NBAD Customer Care connects every caller to trained banking representatives who are able to guide users step by step with professionalism and accuracy.
24/7 General Support
Within the UAE: 600 52 5500
International: +971 2 681 1511
These helplines operate round the clock, offering assistance with balance checks, digital banking issues, blocked cards, account troubleshooting, and general inquiries.
Specialized Customer Care Lines
Below is a complete list of NBAD/FAB specialized hotlines for different banking services:
| Service Area | UAE Helpline | International Contact |
|---|---|---|
| Business Banking | 600 52 2235 | +971 2 499 6700 |
| Elite Banking | 800 40000 | +971 2 410 3402 |
| Islamic Banking | 800 2200 | +971 2 499 6299 |
| National Housing Loan (NHL) | 600 560 137 | +971 2 499 6111 |
| e-Dirham Support | 600 500 201 | +971 2 499 6125 |
| Ratibi Salary Card | 600 522 298 | +971 2 499 6279 |
| Payit Mobile Wallet | 600 543 329 | +971 2 499 6411 |
These numbers directly connect you with service-specific support teams trained to assist with the related account or product.
FAB Mobile Banking App
With over 160 built-in self-service features, the FAB Mobile App is now the primary digital platform for NBAD customers.
Through the app, users can:
- Perform balance inquiries instantly
- Block or activate cards
- Update Emirates ID details
- Raise complaints
- Manage accounts and transfers
Note: From November 1, 2025, key features such as card controls and profile updates will be migrated exclusively to the mobile app.
App Links: Apple App Store | Google Play Store
FAB Online Banking Portal
The online banking portal remains one of the most secure and convenient ways to manage NBAD/FAB accounts.
Security features include:
- Two-factor authentication (OTP)
- Encrypted 256-bit SSL connections
- Auto-logout for session protection
- Password rotation policies
Ideal for users who manage several accounts or conduct regular international transactions.
Email Support
Customer support is also available via email for non-urgent questions:
Email: atyourservice@bankfab.com
Response Time: Usually 1–2 business days
FAB Branches and Operating Hours
FAB maintains a wide branch network across all seven Emirates, offering in-person service whenever required.
Operating Schedule
- Working Days: Monday to Saturday
- Closed: Sunday
- Morning Hours: 10 AM – 2 PM
- Evening Hours: 9 PM – 12 AM
- Friday: Evening service only
Popular Branch Locations
Abu Dhabi: FAB One Tower, Corniche, Yas Mall, Dalma Mall, Reem Mall
Dubai: Dubai Mall, Deira City Centre, Jumeirah, Sheikh Zayed Road
Other Emirates: Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain
Customers may use the branch locator on the FAB website to find the nearest branch.
ATM and Smart Kiosk Services
NBAD customers can use all FAB ATMs and Smart Kiosks across the UAE, available 24/7.
Available ATM Services
- Cash and cheque deposits
- Local & international transfers
- Bill & utility payments
- Card replacement & PIN reset
- Balance inquiry & mini statements
ATMs are conveniently located in malls, supermarkets, metro stations, and airports.
Complaint Resolution Process
FAB has a formal complaint procedure to ensure transparency and customer satisfaction.
How to File a Complaint
- Online: bankfab.com (Customer Care section)
- Mobile App: Help & Support
- Phone: 600 52 5500
- Email: atyourservice@bankfab.com
- Branch: Customer service desk
What Happens Next
- Receive a reference number immediately
- Acknowledgment sent within 2 working days
- Investigation completed within 30 business days
- You can track your case through FAB channels
Escalation (If Issue Remains Unresolved)
Contact Sanadak – CBUAE Financial Ombudsman:
Phone: 800 726 2325
Email: info@sanadak.gov.ae
Website: sanadak.gov.ae
Security and Fraud Protection
FAB implements multi-layered security systems across digital and in-branch services.
Fraud Reporting
- Phone: 600 52 5500 / +971 2 681 1511
- Email: atyourservice@bankfab.com
- Mobile App: Instant card block feature
Customer Protection Tools
- Biometric verification (face & fingerprint)
- Real-time SMS and email alerts
- Encrypted data transfers
- Cooling-off period for new payees
These safeguards help keep your banking activities secure round-the-clock.
International Customer Support
NBAD customers abroad can access support through FAB’s global service network.
Regions Covered
- Middle East & Africa: UAE, Saudi Arabia, Egypt, Oman, Kuwait
- Europe: UK, France, Switzerland
- Asia-Pacific: India, Singapore, Hong Kong
- Americas: United States
Global Complaint Handling
- Submit via email, phone, or the FAB online portal
- Acknowledgment within 2–5 days
- Resolution within 30 days
- Further escalation through local regulators
International Contact Numbers (2026)
| Country | Helpline | |
|---|---|---|
| Saudi Arabia | +966 9200 10695 | contactKSA@bankfab.com |
| Egypt | +202 16555 | customercare@fabmisr.com.eg |
| India | +91 22 3331 1111 | customercareindia@bankfab.com |
| Singapore | +65 6594 9700 | customersupport.singapore@bankfab.com |
| UK | +44 20 7393 3600 | UKinfo@bankfab.com |
| USA | +1 202 842 7900 | customersupport.usa@bankfab.com |
Key Recommendations for NBAD Customers
- Install and use the FAB Mobile App for the fastest service
- Save important helpline numbers on your phone
- Keep your case reference number after filing a complaint
- Never share PINs, OTPs, or card details
- Escalate unresolved issues to Sanadak after 30 days.
Following these suggestions ensures a smoother, safer banking experience.
FAQs
1. Is NBAD customer service the same as FAB customer service now?
Yes. After NBAD merged with First Abu Dhabi Bank (FAB), all NBAD customers are supported through FAB’s customer care channels, including phone support, mobile app, email, and branch services.
2. What is the fastest way to get support for NBAD account issues?
The quickest method is the FAB Mobile App, which offers instant card blocking, balance checks, profile updates, and more than 160 self-service features. For urgent card or fraud concerns, calling 600 52 5500 is recommended.
3. Which number should I call for NBAD balance inquiries?
For balance-related questions, call the general support line:
UAE: 600 52 5500
International: +971 2 681 1511
You can also check your balance through the FAB app, online banking, or at any FAB ATM.
4. What if my complaint is not resolved within 30 days?
If your issue remains unresolved after 30 business days, you may escalate it to Sanadak, the official UAE Financial Ombudsman.
Contact: 800 726 2325 | info@sanadak.gov.ae
5. How do I block my NBAD/FAB card if it is stolen or compromised?
You can immediately block your card using:
- FAB Mobile App (instant blocking feature)
- Call: 600 52 5500 (UAE) or +971 2 681 1511 (international).
Blocking the card promptly reduces the risk of fraudulent activity.